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Privacy Policy

At Flex Physio, we are committed to maintaining the trust and confidence of our clients. We would like you to know that we will never sell, rent or trade email lists with other companies and businesses for marketing purposes. This privacy policy details when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Personal information is information you have provided to us with which you can be identified such as name and contact details.

The information we collect:

We ask all new patients to complete a consent form, this allows us to collect information about you so that we can generate a patient record for the practice. The form requests the following information:

·       Name

·       Address

·       Date of birth

·       Telephone number

·       Email address

·       Your GP and their address

·       Any current medication you are taking

·       Health Insurance Provider details (if applicable)

This patient record will also contain any medical documents that you have provided us, physiotherapy treatment notes and forms you have completed and are all stored securely. We will never pass on your details to a third party without your consent.


Contacting you:

We use the information you give us initially, either through the website ( or via phone or email to follow up on enquiries, to send you general information about it and our services, to ask for feedback, reviews or testimonials, or to deal with complaints. We may also contact you to ask if you would like to voluntarily complete a customer satisfaction survey.

We will also use your details to send you appointment reminders via text message when a mobile number is supplied. By providing your data and/or information, or by using our website or other online or digital platforms, you consent to the use of your data and information as described or referred to in this privacy notice.


In some instances we may have to write to your GP, Consultant, Health Care Provider, or solicitor. On our consent form there is a consent section that we will ask you to sign regarding this. We will not send any information unless you are happy for us to do so or unless requested legally.


 How long we keep your data:

Your records are kept securely for 8 years, which is the legal data retention period for physiotherapy notes throughout the UK in accordance to Data Retention Policy. After this time your notes will be securely destroyed (unless you were under the age of 18 when you were seen at Flex Physio, in which case the retention period is until your 25th birthday).


In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.


 Right to be forgotten (right to erasure)

You have the right to request erasure of personal information.

You have the right to request erasure from our email list, or you can click on the ‘unsubscribe’ link that appears in all emails we send. We will only use your personal information to send you marketing or educational material if you have given us your explicit permission.

We will consider all requests in conjunction with our legal obligation to retain information relating to your health care provided by us, as well as data protection law which clearly states when the right to erasure does not apply. Normally, this means we will not erase any information, unless it was not required for legal reasons


Right to access your information:

You have the right to view, amend or delete personal information we hold about you. If you would like a copy of some or all of your personal information please write to Flex Physio, Dinorwic Marina, Y Felinheli, Gwynedd, LL56 4JN



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Changes to this privacy policy:

We keep our privacy notice under regular review and we will place any updates on this webpage and display them around our clinics. This privacy policy was last updated on 26th July 2019.


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